PRICINGHave Any Questions
Look Here Now
Yes, we offer free initial 15–20-minute consultations to understand your needs better. These consultations do not include specific tax advice; they are more like an informal meet-and-greet to get to know each other and learn more about our firm and expertise.
Yes. Our team has in-depth knowledge of both U.S. and Canadian tax laws, which is essential for clients with cross-border tax needs, such as U.S. expats in Canada or Canadians investing in the U.S.
We prioritize transparency and use a hybrid billing system. We typically charge flat or fixed fees for tax preparation, bookkeeping, and year-end accounting work. For Audit representation, tax advice or planning, or any non-recurring work, we typically bill hourly. Please take a peek at our Pricing and Plan page.
Our fees are based on the scope and complexity of the required work. We offer three primary fee models:
Fixed-Fee: A set price for clearly defined, recurring services (e.g., monthly bookkeeping, annual tax filing). This provides budget certainty.
Value-Based: A fee determined by the value and impact of the advice we provide, often used for complex advisory projects. (large refund recovery projects, grant applications)
Hourly: Used for ad-hoc consulting or projects where the scope is not fully defined upfront.
Typically, we request 50% of the final fee as an upfront retainer, and we ask the remaining 50% before the tax filing process. This ensures we spend more time delivering value to our clients and less time chasing outstanding invoices; overall, it keeps our fees more competitive than other firms.
Firstly, we are CPA, so we are bound by a code of conduct which includes ethics and data privacy. Any compromise of this will be a breach of our duties to you as a client. We maintain a secure client portal in which our clients can upload their information directly it. You can contact us, and we will gladly invite you to this secure portal. Additionally, we allow our clients to share information with us via Google Drive or Dropbox, which are encrypted and safe options.
As CPAs, we are bound by strict ethical and professional standards regarding client confidentiality.5 We utilize:
Secure Portals: We use encrypted, password-protected client portals for the secure exchange of sensitive documents.
Cloud Security: Our cloud-based software adheres to industry-leading security protocols.
Physical Security: Client files are stored in locked, secure premises.
Paid consultations are non-refundable.
Once a consultation is booked, our team immediately begins the onboarding process. This includes reviewing your information, organizing documents, coordinating internally with the appropriate accountant, and reserving dedicated time in our schedule.
Because these steps involve real time and resources—both administrative and professional—we are unable to offer refunds for cancelled or missed consultations.
If you need to reschedule, we’re happy to accommodate with reasonable notice.
Tax deadlines are extremely busy periods, and we do not guarantee on-time filing for clients who retain us close to a filing deadline. This is also covered in our standard engagement letters.
Our firm requires complete documentation to be submitted in a timely manner and expects clients to remain reasonably available and responsive throughout the preparation process. If records are submitted late, are incomplete, or if the client does not respond promptly to our questions, we may be unable to finalize the return before the deadline.
As a firm policy, any engagement starting less than 21 days before the filing deadline is treated as a rush file, and acceptance of the engagement does not mean we have guaranteed completion by the deadline. In such cases, we may advise that an extension be filed where available and appropriate.
The client is responsible for any delays caused by late engagement, incomplete submissions, or lack of responsiveness.
A U.S. tax extension is only considered confirmed once the client has received a written confirmation from an authorized SDG Accountant representative stating that the extension has been filed. This is also set out in our standard engagement letters.
Clients are responsible for following up with our office to confirm filing status. Verbal confirmations are not valid confirmations. Discussions by phone, preliminary conversations, assumptions, or pending-file status updates do not mean an extension has been filed.
Unless and until the client receives a written confirmation from our firm expressly confirming that the extension was filed, the client should proceed on the basis that it has not been confirmed. We are not responsible for penalties, interest, or filing issues arising from a client assuming that an extension was filed without receiving written confirmation from an authorized SDG representative.
Our accountants primarily work remotely, and we try to keep our firm's overhead as lean as possible. This, in turn, allows us to deliver the cost savings back to you and keep our fees lower than what you can expect to pay at other firms. There are specific times when we will request that clients meet us at our satellite offices. For these meetings, we will advise on the details ahead of our meeting so you can be prepared to meet with us.
Typically, we try to gather as much information as we can to make an informed decision before accepting a new client. We provide you a new client questionnaire in which you have to fill and return to us. We will typically also ask for prior-year tax returns, if applicable, to help paint a picture of what tax considerations we may face during the preparation process. If you are hiring us for bookkeeping, we will request access to your accounting records and/or system. We will also request recent bank statements to assess the transaction volume. Clients who do not feel comfortable sharing this information with us during this process will most likely not receive an accurate fee estimate, and this may change during the course of the project if we identify more work than anticipated. So, the more support information that is provided to us before providing you a fee estimate, the more accurate your fee estimate will be as compared to the final actual fee.
We are insured with up to $1,000,000 in liability insurance per year in both the US & Canada. So, if our firm is responsible for any errors or omissions and as a result you suffer damages, our insurance policy most likely covers this.
Our key differentiator is our in-depth knowledge of both U.S. and Canadian tax laws, allowing us to provide comprehensive solutions for cross-border taxation. We specialize in addressing the needs of expats, multinationals, high-net-worth individuals, and those with international interests, where a tax generalist may not suffice.
We proudly serve clients across Canada, with a strong focus on individuals and businesses throughout the Greater Toronto Area (GTA) and in every province and city outside Quebec. Our practice is rooted in strong Canadian tax expertise, while also supporting clients across the United States—particularly in Florida—through our specialized knowledge of cross-border, expat, and dual-country tax matters.
We also work with a diverse international client base, including Canadians who have moved abroad, U.S. citizens residing in Canada, and individuals living in other parts of the world with Canadian or U.S. tax filing obligations. This allows us to provide tailored tax solutions for clients navigating complex residency, reporting, and cross-border compliance issues on a global scale.
No. Our tax preparation fees cover the preparation and filing of the return only. They do not include time spent handling notices, audits, reviews, reassessments, or other correspondence from the CRA, IRS, or any other tax authority. This is also addressed in our standard engagement letters.
Unless Audit Protection has been purchased for the applicable year, this work will be billed separately at our standard hourly rates, and the client remains responsible for those fees. We highly recommend that clients purchase Audit Protection every year. Learn more here